Refund Policy

Last updated: August 12, 2026

Cloudget AI is a service of OBRIXA LTD (Company No. 17336752, referred to below as “the Company”), registered in England and Wales at Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA.

This policy explains when we can refund a Credit Pack purchased on Cloudget and how to submit a request. Read it alongside the Payment Policy. Nothing in this policy removes any statutory right you have under mandatory consumer law.

1. Our Refund Approach

Cloudget runs on one-time payments only. There are no subscriptions, auto-renewals, monthly memberships or recurring charges of any kind. Nothing renews behind the scenes and no card is charged automatically. Every line on your statement matches a checkout you actively completed.

Credits from a purchased Pack land in your balance immediately and can be spent across every tool on the platform. Because Credits are usable as soon as they arrive, we treat a Pack as consumed once you begin to spend it, subject to the specific rules below.

2. Refund Grounds

We consider refund requests fairly in the following cases.

Untouched or lightly used Pack. A full refund of a Credit Pack may be issued where you have consumed less than 50% of the Credits in that Pack and the request reaches us within the time limit in section 4.

Confirmed platform failure. Where a genuine technical fault on our side prevents meaningful use of the paid tools for a sustained period (normally more than 72 hours from a complete support report) and cannot be resolved by fix, workaround or credit reissue, a full or proportionate refund may be granted.

Billing error. Verified duplicate payments and other clear billing mistakes will be corrected.

Statutory rights. Rights that cannot lawfully be excluded remain unaffected regardless of the sections below.

Approved refunds are returned to the original payment method. Depending on your bank, the funds usually clear within 5 to 10 business days.

3. When a Refund Is Not Available

We are unable to issue a refund where:

•          the 30-day window in section 4 has already passed;

•          more than 50% of the Credit Pack has been consumed;

•          the account has been suspended or closed for a breach of our Terms or Acceptable Use Policy;

•          the Credits were granted rather than purchased (promotional balance, referral reward, goodwill credit);

•          the concern is a matter of taste, style, quality or perceived usefulness of Output where the tool executed the request as designed;

•          the underlying issue was caused by your device, your connection, third-party software you use with Cloudget, or an unsupported integration;

•          the law otherwise excludes a refund.

Partial refunds against a partially spent Pack are not offered: it is a full refund on the Pack or none.

4. Time Limits for Requests

To comply with the operational requirements, dispute timeframes, and refund processing rules established by payment card schemes, payment processors, and financial institutions involved in the transaction, all refund requests must be submitted within thirty (30) calendar days from the date on which the relevant payment was completed. Refund requests received after the expiration of this period may be deemed ineligible for processing, as the Company may no longer have the ability to recover, reverse, or otherwise return the funds through the applicable payment channels. The Company reserves the right to reject any refund claim submitted outside the 30-day period and shall not be liable for any inability to process a refund where the request was not submitted within the required timeframe.

5. Nothing to Cancel

Because Cloudget does not operate any subscription, plan or standing authority against your payment method, there is no billing cycle to end and nothing to unsubscribe from. Any Credit balance you already hold stays available until you spend it or your account is closed. You can close your account at any time by writing to [email protected]; unspent Credits at the point of closure are forfeited.

6. Submitting a Request

To open a request, email [email protected] from the address linked to your account with:

•          the account email;

•          the order or transaction reference and receipt if you still have it;

•          the date and amount of the payment;

•          the Pack size and, roughly, how much of it has been spent;

•          the ground you are relying on (see section 2) and any supporting details, screenshots or error messages.

We aim to acknowledge requests within 24 hours on business days and to reach a decision within 5 to 10 business days once we have the information we need.

7. Chargebacks

Please raise any suspected billing error with us before contacting your bank. Opening a chargeback before we have had a fair chance to review the matter may lead to your account being suspended while the dispute is investigated.

8. Updates

This Refund Policy may be revised for operational, legal or payment-processing reasons. The version in force at the moment a request is submitted applies, unless the law requires otherwise.

9. Contact

•          Email: [email protected]

•          Phone: +44 7488 848740

•          Address: Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA