Payment Policy

Last updated: August 12, 2026

Cloudget AI is a service of OBRIXA LTD (Company No. 17336752), registered in England and Wales at Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA.

This policy explains how payments work on Cloudget. Read it alongside the Refund Policy.

1. One-Time Payments, Never Recurring

Cloudget does not operate any of the following: subscriptions, auto-renewals, monthly memberships, seat licences, billing cycles, standing orders or card-on-file arrangements for automatic future billing.

Every entry on your card statement corresponds to a Credit Pack you actively selected and confirmed at checkout. Nothing runs in the background, and no card is stored on file for future charges.

2. Currencies

Prices on the Website are displayed in the currency you select from the top of the site (currently EUR, USD, GBP and AUD are supported). The currency shown at checkout is the currency you will be billed in. If your payment method is denominated in a different currency, your bank or card issuer may apply its own conversion rate and any foreign-transaction fee; those charges are between you and your bank.

3. Taxes

Prices include any VAT we are required to charge unless the checkout expressly states otherwise. Where taxes, levies or similar charges are applicable in your jurisdiction and are not already collected at checkout, they are your responsibility.

4. Accepted Payment Methods

Cloudget accepts the payment methods shown at checkout. Payment processing is performed by our authorised third-party payment provider. Full card details are transmitted directly to the payment provider under its own security and compliance regime and are not stored on our servers.

5. Credit Packs and Top-Ups

Purchases on Cloudget are made as Credit Packs of a fixed size. The available Pack sizes and their prices are shown on the pricing page.

When your balance runs low, you make another one-time purchase: a fresh Credit Pack, at whatever price is displayed for that Pack at the moment you buy it. Every top-up is treated as an independent one-time purchase with its own checkout and receipt. There is no obligation to buy again and no scheduled billing that has to be cancelled.

6. Price Changes

We may adjust the prices of Credit Packs, launch new Packs or retire existing ones at any time. Any change applies only to purchases made after it takes effect. Credits you already hold are unaffected by a later price change.

7. Order Confirmation and Receipts

A confirmation and a receipt are emailed for every successful purchase. Your order history and past receipts are also available in your account. Please keep receipts for your records; we retain transaction records for the periods set by the Companies Act and HMRC rules (see the Privacy Policy).

8. Failed Payments

If a payment does not go through, the transaction simply does not complete: no Credits are added to your balance and nothing further is charged. There is no dunning process running against your card, because there is no subscription that could fail. You are welcome to retry with the same or another payment method.

9. Fraud Prevention

We use industry-standard fraud checks. Transactions that trigger high-risk signals may be held for manual review or declined. Purchases made from, or targeting, jurisdictions covered by UK or EU sanctions may be refused.

10. Reporting a Billing Concern

Suspected billing errors should be reported to [email protected] within 30 calendar days of the charge. Refund eligibility is determined under the Refund Policy.

11. Chargebacks

Please contact us before raising a chargeback with your bank. Opening a chargeback before we have had a chance to review the matter may lead to your account being suspended while the dispute is under review.

12. Payment Security

Payment processing follows industry standards, including the PCI DSS obligations that apply to our payment provider. Card credentials are handled by that provider under its own compliance regime and are never stored in full by OBRIXA LTD.

13. Updates

We may revise this Payment Policy as payment methods, providers, currencies or the law change. Because we do not run subscriptions, no update can ever affect a recurring commitment; every future purchase is priced at the rate displayed at that moment.

14. Contact

•          Email: [email protected]

•          Phone: +44 7488 848740

•          Address: Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA